Thank you for shopping with us! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team. You can easily get in touch with us via theContact page; we are delighted to help.
Accepted payment methods
We currently accept the following payment methods:
Amazon
American Express
Apple Pay
Discover
Google Pay
MasterCard
PayPal
Shop Pay
Visa
Payment security
The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is secure during the checkout process.
Payment processing
We process payments immediately at the time of purchase.
Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.
Currency
Our website processes all payments in USD.
Failed transactions
If your payment is declined or fails:
Check that your card details or PayPal/Apple Pay account have been entered correctly.
Contact your bank or payment provider for more information.
Is the problem still occurring? Then contact our support team; we are ready to help you.
Refunds and disputes
For information about refunds, cancellations, or disputes, please refer to our Return andRefund Policy.
For further inquiries:
If you have any further questions, please contact our customer service at
Promise Stone
Email: Info@PromiseStone.com
Customer Support Hours
Monday – Sunday: 24 Hours a Day
Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time:We respond within one business day
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Real Ambassadors. Real Moissanite. Real reactions.
Real content from Promise Stone Ambassadors · Tap any clip to watch
Love this dainty little ring. It is supposed to be a size 4 but it is still big on my finger.
I wanted it because while I was in hospital in May after an accident someone stole my wedding rings.
Thanks, Pat
This ring is absolutely beautiful and sparkles like crazy in every light. the moissanite looks very high quality and the setting feels secure and comfortable to wear daily. the stone is definitely big, so if you want something petite or super modest, this may not be for you. people notice and compliment my ring almost immediately!
Shipping was quick. communication was 5*. regular updates. i was expecting it to look bigger but it’s a good size. i have put it on with my eternity band. definitely recommend it.