Thank you for shopping with us! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team. You can easily get in touch with us via the Contact page; we are delighted to help.

Accepted payment methods

We currently accept the following payment methods:

  • Amazon
  • American Express
  • Apple Pay
  • Discover
  • Google Pay
  • MasterCard
  • PayPal
  • Shop Pay
  • Visa

Payment security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is secure during the checkout process.

Payment processing

We process payments immediately at the time of purchase.

Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency

Our website processes all payments in USD.

Failed transactions

If your payment is declined or fails:

  • Check that your card details or PayPal/Apple Pay account have been entered correctly.
  • Contact your bank or payment provider for more information.
  • Is the problem still occurring? Then contact our support team; we are ready to help you.

Refunds and disputes

For information about refunds, cancellations, or disputes, please refer to our Return and Refund Policy.

For further inquiries:

If you have any further questions, please contact our customer service at

Promise Stone

Email: Info@PromiseStone.com

Customer Support Hours

Monday – Sunday: 24 Hours a Day

Time Zone: (GMT-06:00) Central Standard Time (Chicago)

Response Time: We respond within one business day

@PROMISESTONEJEWELS

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Customer Reviews

Overall rating: 4.9 / 5 from 4850 reviews.

Customer photo review of 2mm Half Eternity Moissanite Band

Love this dainty little ring. It is supposed to be a size 4 but it is still big on my finger. I wanted it because while I was in hospital in May after an accident someone stole my wedding rings. Thanks, Pat

2mm Half Eternity Moissanite Band

Customer photo review of Round Cut Hidden Halo Moissanite Ring

This ring is absolutely beautiful and sparkles like crazy in every light. the moissanite looks very high quality and the setting feels secure and comfortable to wear daily. the stone is definitely big, so if you want something petite or super modest, this may not be for you. people notice and compliment my ring almost immediately!

Round Cut Hidden Halo Moissanite Ring

Customer photo review of 3 Carat Oval Cut Moissanite Ring with Pavé Band

Shipping was quick. communication was 5*. regular updates. i was expecting it to look bigger but it’s a good size. i have put it on with my eternity band. definitely recommend it.

3 Carat Oval Cut Moissanite Ring with Pavé Band