Frequently Asked Questions

What products do you offer?

At Promise Stone, we offer a collection of rings with different designs and finishes. Size options are available depending on the specific product.

Each product listing includes images, available variants, and product specifications. These details allow customers to review the design, attributes, and available options before purchase.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 10–14 business days via USPS within the United States. We offer free shipping on all orders.

Do you offer international shipping?

No, We only ship to United States at the moment but in the future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Promise Stone covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Promise Stone does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

Company Information

Promise Stone

Address: 5327 Saint Bernard Ave, New Orleans, LA 70122, United States

Phone: +1 (504) 296-9208

Email: PromiseStoneJewels@gmail.com

Customer Support Hours

Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Time Zone: (GMT-06:00) Central Standard Time (Chicago)

Response Time: We respond within one business day